{"id":10785,"date":"2014-02-12T11:25:00","date_gmt":"2014-02-12T02:25:00","guid":{"rendered":"\/\/ec-orange.jp\/ec-media\/?p=10785"},"modified":"2018-07-24T17:29:59","modified_gmt":"2018-07-24T08:29:59","slug":"%e6%b6%88%e8%b2%bb%e8%80%85%e3%81%8c%e6%b1%82%e3%82%81%e3%82%8b%e5%86%86%e6%bb%91%e3%81%aa%e5%af%be%e5%bf%9c%e3%82%92%e5%ae%9f%e7%8f%be%e3%81%99%e3%82%8b%e3%82%aa%e3%83%a0%e3%83%8b%e3%83%81%e3%83%a3","status":"publish","type":"post","link":"https:\/\/ec-orange.jp\/ec-media\/?p=10785","title":{"rendered":"\u6d88\u8cbb\u8005\u304c\u6c42\u3081\u308b\u5186\u6ed1\u306a\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3059\u308b\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5f0f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9"},"content":{"rendered":"<p><strong>\u300c\uff19\uff11\uff05\u300d<\/strong>\uff1a<br \/>\n\u30a2\u30e1\u30ea\u30ab\u56fd\u5185\u306b\u304a\u3044\u3066\u3001\u8ca9\u58f2\u4f1a\u793e\u3078\u554f\u3044\u5408\u308f\u305b\u3092\u3059\u308b\u969b\u306b\u300c\u4e00\u5ea6\u7528\u4ef6\u3092<!--more-->\u4f1d\u3048\u305f\u3089\u3001\u540c\u3058\u3053\u3068\u3092\u4f55\u5ea6\u3082\u8a00\u308f\u305b\u305a\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u5185\u3067\u306e\u5f15\u7d99\u304e\u306f\u5186\u6ed1\u306b\u884c\u306a\u3063\u3066\u6b32\u3057\u3044\u300d\u3068\u6c42\u3081\u308b\u6d88\u8cbb\u8005\u306e\u5272\u5408\u3002<\/p>\n<p><strong>\u300c\uff13\uff19\uff05\u300d<\/strong>\uff1a<br \/>\n\u5b9f\u969b\u306b\u305d\u308c\u304c\u5b9f\u884c\u3055\u308c\u3066\u3044\u308b\u3068\u611f\u3058\u305f\u7d4c\u9a13\u304c\u3042\u308b\u3068\u7b54\u3048\u305f\u5272\u5408\uff08\u6ce8\uff11\uff09\u3002<\/p>\n<p>\u3053\u306e\u6570\u5024\u306e\u5dee\u306f\u6c7a\u3057\u3066\u8efd\u8996\u3067\u304d\u308b\u72b6\u6cc1\u3067\u306f\u306a\u304f\u3001\u5b9f\u969b\u306b\u554f\u984c\u3082\u8868\u9762\u5316\u3057\u3066\u304d\u3066\u3044\u307e\u3059\u3002\u554f\u3044\u5408\u308f\u305b\u3092\u3057\u3066\u554f\u984c\u306e\u89e3\u6c7a\u3092\u6c42\u3081\u308b\u969b\u306b\u300c\u58ca\u308c\u305f\u30ec\u30b3\u30fc\u30c9\u300d\u306e\u3088\u3046\u306b\u4f55\u56de\u3082\u7528\u4ef6\u3092\u7e70\u308a\u8fd4\u3055\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3088\u3046\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u5bfe\u5fdc\u306b\u4e0d\u6e80\u306e\u52df\u308b\u6d88\u8cbb\u8005\u5074\u304b\u3089\u306f\u3001\u3053\u306e\u70b9\u306b\u304a\u3051\u308b\u8ca9\u58f2\u5e97\u5074\u306e\u30b5\u30fc\u30d3\u30b9\u5411\u4e0a\u3092\u6c42\u3081\u308b\u58f0\u304c\u65e5\u5897\u3057\u306b\u9ad8\u307e\u3063\u3066\u304d\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u4e8b\u5b9f\u3001\uff18\uff19\uff05\u306e\u6d88\u8cbb\u8005\u306f\u82e6\u60c5\u3084\u554f\u3044\u5408\u308f\u305b\u3092\u3059\u308b\u969b\u306b\u3053\u306e\u3088\u3046\u306b\u540c\u3058\u3053\u3068\u3092\u7e70\u308a\u8fd4\u3057\u4f1d\u3048\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3053\u3068\u304c\u975e\u5e38\u306b\u7169\u308f\u3057\u3044\u3068\u7b54\u3048\u3066\u3044\u307e\u3059\u3002<br \/>\n\u3053\u306e\u4e8b\u3092\u8e0f\u307e\u3048\u308b\u3068\u3001\u30d5\u30e9\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u52df\u3063\u305f\uff18\uff10\uff05\u3082\u306e\u6d88\u8cbb\u8005\u304b\u3089\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u5927\u5e45\u306a\u6539\u5584\u3092\u6c42\u3081\u308b\u58f0\u304c\u4e0a\u304c\u3063\u3066\u304d\u3066\u3044\u308b\u306e\u3082\u3046\u306a\u305a\u3051\u308b\u3068\u3044\u3046\u3082\u306e\u3067\u3059\u3002<\/p>\n<p>\u305d\u3053\u3067\u3001\u305d\u306e\u8981\u671b\u306b\u5fdc\u3048\u308b\u3082\u306e\u3068\u3057\u3066\u300c\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5316\u300d\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n<div class=\"sub-summary\">\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/ec-orange.jp\/ec-media\/wp-content\/uploads\/oret\/omni_channel_1.jpg\" \/><\/p>\n<p><span class=\"mini\">\uff08\u5f15\u7528\u5143\uff1a<a href=\"http:\/\/www.stclairinteractive.com\/meeting-your-needs\/omni-channel-solutions\" target=\"_blank\">St. Clair Interactive\u300eOmni-Channel Solutions\u300f<\/a>\uff09<\/span><\/p>\n<\/div>\n<p>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5f0f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u306f\u3001\u3042\u308b\u7279\u5b9a\u306e\u30c1\u30e3\u30cd\u30eb\u3084\u30c7\u30d0\u30a4\u30b9\u3092\u901a\u3057\u3066\u53d7\u3051\u305f\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3057\u3001\u60c5\u5831\u6f0f\u308c\u306a\u3069\u306e\u4f1d\u9054\u4e0d\u884c\u304d\u5c4a\u304d\u3092\u7121\u304f\u3057\u305f\u5186\u6ed1\u306a\u5f15\u7d99\u304e\u3092\u4ed6\u306e\u30c1\u30e3\u30cd\u30eb\u30fb\u30c7\u30d0\u30a4\u30b9\u306b\u5bfe\u3057\u3066\u5e38\u306b\u5fb9\u5e95\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u306e\u3053\u3068\u3067\u3001\u554f\u3044\u5408\u308f\u305b\u305f\u5074\u304c\u540c\u3058\u7528\u4ef6\u3092\u6700\u521d\u304b\u3089\u4f55\u5ea6\u3082\u7e70\u308a\u8fd4\u3057\u4f1d\u9054\u3059\u308b\u5fc5\u8981\u3082\u7121\u3044\u306e\u304c\u7279\u5fb4\u3067\u3059\u3002<\/p>\n<p>\u3053\u308c\u306f\u6d88\u8cbb\u8005\u306b\u3068\u3063\u3066\u6709\u76ca\u306a\u3060\u3051\u3067\u306a\u304f\u3001\u8ca9\u58f2\u8005\u5074\u306b\u3068\u3063\u3066\u3082\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5316\u306b\u3088\u3063\u3066\u4ed6\u793e\u3068\u306f\u4e00\u7dda\u3092\u753b\u3059\u5145\u5b9f\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u3068\u3057\u3066\u306e\u4fe1\u983c\u5ea6\u304c\u4e0a\u304c\u308a\u3001\u305d\u306e\u7d50\u679c\u9867\u5ba2\u78ba\u4fdd\u306b\u3082\u3064\u306a\u304c\u308b\u3068\u3044\u3046\u52b9\u679c\u304c\u671f\u5f85\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>\u3053\u306e\u3088\u3046\u306b\u3001\u72ec\u7279\u3067\u500b\u4eba\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u304c\u53ef\u80fd\u3067\u3042\u308b\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5f0f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306f\u3053\u306e\u5148\u5e83\u304f\u6d78\u900f\u3057\u3066\u3044\u304f\u3053\u3068\u304c\u4e88\u60f3\u3055\u308c\u307e\u3059\u3002<br \/>\n\u305d\u3057\u3066\u3053\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5316\u3092\u6210\u529f\u3055\u305b\u308b\u306b\u306f\u4ee5\u4e0b\u306e\uff13\u3064\u306e\u8981\u7d20\uff08\u4e00\u8cab\u6027\u3001\u95a2\u9023\u77e5\u8b58\u3001\u60c5\u5831\u958b\u793a\uff09\u304c\u30ab\u30ae\u3068\u306a\u3063\u3066\u304f\u308b\u306e\u3067\u3059\u3002<\/p>\n<p><strong>\u4e00\u8cab\u6027\u306e\u5fb9\u5e95<\/strong>\uff1a<br \/>\n\u300c\u554f\u3044\u5408\u308f\u305b\u306e\u65b9\u6cd5\u306b\u95a2\u308f\u3089\u305a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u5bfe\u5fdc\u306f\u3044\u3064\u3082\u4e00\u8cab\u3057\u3066\u3044\u308b\u300d\u3068\u7b54\u3048\u305f\u6d88\u8cbb\u8005\u306f\uff15\uff17\uff05\u306b\u7559\u307e\u308a\u307e\u3057\u305f\u3002<\/p>\n<p><strong>\u6b63\u78ba\u306a\u60c5\u5831\u306e\u5165\u624b\u3068\u6d3b\u7528<\/strong>\uff1a<br \/>\n\u56de\u7b54\u8005\u306e\u3046\u3061\uff19\uff14\uff05\u304c\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306f\u62c5\u5f53\u30c1\u30e3\u30cd\u30eb\u306e\u7a2e\u985e\u306b\u95a2\u308f\u3089\u305a\u5e38\u306b\u6700\u65b0\u306e\u60c5\u5831\u3092\u6e96\u5099\u3057\u3066\u3044\u306a\u304f\u3066\u306f\u3044\u3051\u306a\u3044\u3068\u611f\u3058\u308b\u4e00\u65b9\u3067\u3001\u305d\u306e\u3046\u3061\uff14\uff17\uff05\u306f\u5b9f\u969b\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u304b\u3089\u5f97\u3089\u308c\u308b\u60c5\u5831\u304c\u554f\u984c\u306e\u89e3\u6c7a\u306b\u306a\u3063\u305f\u30b1\u30fc\u30b9\u306f\u307b\u3068\u3093\u3069\u7121\u3044\u3068\u7b54\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u60c5\u5831\u306e\u958b\u793a<\/strong>\uff1a<br \/>\n\u5b9f\u5e97\u8217\u3068\u30aa\u30f3\u30e9\u30a4\u30f3\u30b7\u30e7\u30c3\u30d7\u3068\u306e\u5883\u754c\u304c\u7121\u304f\u306a\u3063\u3066\u304d\u305f\u6628\u4eca\u3067\u306f\u3001\uff19\uff11\uff05\u306e\u6d88\u8cbb\u8005\u304c\u73fe\u5728\u5b9f\u65bd\u3055\u308c\u3066\u3044\u308b\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u306b\u95a2\u3059\u308b\u3088\u308a\u591a\u304f\u306e\u60c5\u5831\u3092\u6c42\u3081\u3066\u3044\u307e\u3059<\/p>\n<p>\u3053\u306e\u3088\u3046\u306b\u3001\u6d88\u8cbb\u8005\u304c\u30b5\u30fc\u30d3\u30b9\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5316\u3092\u6c42\u3081\u3066\u3044\u308b\u3068\u3044\u3046\u306e\u306f\u3082\u306f\u3084\u7591\u3044\u306e\u7121\u3044\u4e8b\u5b9f\u3067\u3042\u308a\u3001\u5e38\u306b\u5909\u5316\u3057\u7d9a\u3051\u308b\u9867\u5ba2\u52d5\u5411\u3078\u306e\u5bfe\u5fdc\u3092\u56f3\u308b\u8ca9\u58f2\u696d\u8005\u5074\u3068\u3057\u3066\u306f\u3053\u306e\u58f0\u3092\u7121\u8996\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n<h4>\uff08\u6ce8\uff11\uff09\uff1d\u5b9f\u969b\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u7a93\u53e3\u3092\u5229\u7528\u3057\u305f\u3053\u3068\u306e\u3042\u308b\u30a2\u30e1\u30ea\u30ab\u306e\u6d88\u8cbb\u8005\uff12\uff12\uff10\uff11\u540d\u3092\u5bfe\u8c61\u3068\u3057\u305f\u30aa\u30f3\u30e9\u30a4\u30f3\u30fb\u30aa\u30e0\u30cb\u30d0\u30b9\u8abf\u67fb\u306e\u7d50\u679c\u3092\u5143\u306b\u3057\u305f\u3082\u306e\u3067\u3001\u8abf\u67fb\u9805\u76ee\u306fAspect\u793e\u304c\u4f5c\u6210\u3057\u3001\u96c6\u8a08\u306fTNS\u793e\u304c\u62c5\u5f53\u3057\u307e\u3057\u305f\u3002<\/h4>\n<h2 class=\"post-h2\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3059\u3054\u308d\u304f<\/h2>\n<p>\u3042\u3061\u3053\u3061\u306e\u90e8\u9580\u3092\u305f\u3089\u3044\u56de\u3057\u306b\u3055\u308c\u3001\u3044\u3064\u307e\u3067\u3082\u6539\u5584\u304c\u898b\u3089\u308c\u306a\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u5909\u9769\u3092\u3082\u305f\u3089\u3057\u3001\u3042\u306a\u305f\u306e\u9867\u5ba2\u3092\u6e80\u8db3\u3055\u305b\u308b\u3053\u3068\u304c\u51fa\u6765\u308b\u3067\u3057\u3087\u3046\u304b\uff1f<\/p>\n<div class=\"sub-summary\">\n<p><img decoding=\"async\" src=\"https:\/\/ec-orange.jp\/ec-media\/wp-content\/uploads\/oret\/omni01.png\"><\/p>\n<p><span class=\"mini\">\uff08\u5f15\u7528\u5143\uff1a<a href=\"http:\/\/www.business2community.com\/customer-experience\/value-picking-left-consumers-call-omni-channel-customer-service-0764140#!ukzeZ\" target=\"_blank\">Business 2 Community\u300eThe Value of Picking Up Where You Left Off: Consumers Call for Omni-channel Customer Service\u300f<\/a>\uff09<\/span><\/p>\n<\/div>\n<h3>\uff11\u30de\u30b9\u3082\u3069\u308b<\/h3>\n<p>\u300c\uff15\uff18\uff05\u306e\u6d88\u8cbb\u8005\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u554f\u3044\u5408\u308f\u305b\u308b\u969b\u306b\u5927\u304d\u306a\u671f\u5f85\u306f\u3057\u3066\u3044\u306a\u3044\u3002\u300d<\/p>\n<h3>\uff11\u56de\u4f11\u307f<\/h3>\n<p>\u300c\uff14\uff13\uff05\u306e\u6d88\u8cbb\u8005\u306f\u3069\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3044\u3066\u3082\u30b5\u30fc\u30d3\u30b9\u5185\u5bb9\u306b\u4e00\u8cab\u6027\u304c\u7121\u3044\u3068\u611f\u3058\u3066\u3044\u308b\u3002\u300d<\/p>\n<h3>\u30b9\u30bf\u30fc\u30c8\u306b\u623b\u308b<\/h3>\n<p>\u8ca9\u58f2\u62c5\u5f53\u8005\u304c\u9867\u5ba2\u306e\u30b5\u30a4\u30ba\u306a\u3069\u306f\u77e5\u3063\u3066\u3044\u308b\u306e\u306b\u809d\u5fc3\u306e\u540d\u524d\u306f\u899a\u3048\u3066\u3044\u306a\u3044<\/p>\n<div class=\"sub-summary\">\n<p><img decoding=\"async\" src=\"https:\/\/ec-orange.jp\/ec-media\/wp-content\/uploads\/oret\/omni02.png\"><\/p>\n<p><span class=\"mini\">\uff08\u5f15\u7528\u5143\uff1a<a href=\"http:\/\/www.business2community.com\/customer-experience\/value-picking-left-consumers-call-omni-channel-customer-service-0764140#!ukzeZ\" target=\"_blank\">Business 2 Community\u300eThe Value of Picking Up Where You Left Off: Consumers Call for Omni-channel Customer Service\u300f<\/a>\uff09<\/span><\/p>\n<\/div>\n<p>\u300c\uff14\uff17\uff05\u306e\u6d88\u8cbb\u8005\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3067\u5f97\u3089\u308c\u308b\u60c5\u5831\u3067\u554f\u984c\u304c\u89e3\u6c7a\u3055\u308c\u308b\u3053\u3068\u306f\u307e\u305a\u306a\u3044\u3068\u56de\u7b54\u3002\u300d<\/p>\n<h3>\u6a4b\u3092\u6e21\u3063\u3066\u9032\u3080<\/h3>\n<p>\u6700\u521d\u306e\u554f\u3044\u5408\u308f\u305b\u3067\u3042\u306a\u305f\u306e\u554f\u984c\u304c\u89e3\u6c7a\u3055\u308c\u305f\uff01<\/p>\n<h3>\u30b9\u30bf\u30fc\u30c8\u306b\u623b\u308b<\/h3>\n<p>\uff13\u56de\u3082\u81ea\u5206\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u756a\u53f7\u3092\u8a00\u308f\u3055\u308c\u305f<br \/>\n\u300c\uff18\uff19\uff05\u306e\u6d88\u8cbb\u8005\u306f\u554f\u3044\u5408\u308f\u305b\u306e\u969b\u306b\u540c\u3058\u3053\u3068\u3092\u4f55\u5ea6\u3082\u7e70\u308a\u8fd4\u3057\u8a00\u308f\u306a\u3051\u308c\u3070\u3044\u3051\u306a\u3044\u3053\u3068\u306b\u306f\u3046\u3093\u3056\u308a\u3057\u3066\u3044\u308b\u3002\u300d<\/p>\n<h3>\u30c1\u30e3\u30ec\u30f3\u30b8\u30ab\u30fc\u30c9<\/h3>\n<p>\u307b\u307c\u5168\u3066\u306e\u6d88\u8cbb\u8005\u306f\u4f01\u696d\u304c\u6301\u3063\u3066\u3044\u308b\u5168\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3044\u3066\u5e38\u306b\u6700\u65b0\u60c5\u5831\u3092\u5171\u6709\u3057\u3066\u304a\u304f\u3079\u304d\u3060\u3068\u56de\u7b54\u3002<\/p>\n<div class=\"sub-summary\">\n<p><img decoding=\"async\" src=\"https:\/\/ec-orange.jp\/ec-media\/wp-content\/uploads\/oret\/omni03.png\"><\/p>\n<p><span class=\"mini\">\uff08\u5f15\u7528\u5143\uff1a<a href=\"http:\/\/www.business2community.com\/customer-experience\/value-picking-left-consumers-call-omni-channel-customer-service-0764140#!ukzeZ\" target=\"_blank\">Business 2 Community\u300eThe Value of Picking Up Where You Left Off: Consumers Call for Omni-channel Customer Service\u300f<\/a>\uff09<\/span><\/p>\n<\/div>\n<h3>\u30c1\u30e3\u30ec\u30f3\u30b8\u30ab\u30fc\u30c9\u3092\u5f15\u304f<\/h3>\n<p>\u3060\u3089\u3060\u3089\u3068\u6d41\u308c\u308bBGM\u3092\u805e\u304d\u306a\u304c\u3089\uff13\uff10\u5206\u3082\u96fb\u8a71\u8d8a\u3057\u3067\u5f85\u305f\u3055\u308c\u305f<\/p>\n<h3>\u30c1\u30e3\u30ec\u30f3\u30b8\u30ab\u30fc\u30c9<\/h3>\n<p>\u5168\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3044\u3066\u62c5\u5f53\u8005\u306e\u89aa\u5207\u3055\u3084\u95a2\u9023\u77e5\u8b58\u3068\u3044\u3046\u9762\u306b\u304a\u3044\u3066\u7269\u8db3\u308a\u306a\u3055\u304c\u76ee\u7acb\u3064\u3002<\/p>\n<p>\u300c\uff16\uff11\uff05\u306e\u6d88\u8cbb\u8005\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u62c5\u5f53\u30c1\u30e3\u30cd\u30eb\u9593\u306b\u304a\u3051\u308b\u79fb\u884c\u304c\u30b9\u30e0\u30fc\u30b9\u306b\u884c\u308f\u308c\u305f\u7d4c\u9a13\u304c\u7121\u3044\u3068\u56de\u7b54\u3002\u300d<\/p>\n<div class=\"sub-summary\">\n<p><img decoding=\"async\" src=\"https:\/\/ec-orange.jp\/ec-media\/wp-content\/uploads\/oret\/omni04.png\"><\/p>\n<p><span class=\"mini\">\uff08\u5f15\u7528\u5143\uff1a<a href=\"http:\/\/www.business2community.com\/customer-experience\/value-picking-left-consumers-call-omni-channel-customer-service-0764140#!ukzeZ\" target=\"_blank\">Business 2 Community\u300eThe Value of Picking Up Where You Left Off: Consumers Call for Omni-channel Customer Service\u300f<\/a>\uff09<\/span><\/p>\n<\/div>\n<h3>\uff12\u30de\u30b9\u623b\u308b<\/h3>\n<p>\u9867\u5ba2\u5bfe\u5fdc\u304c\u3072\u3069\u3044<br \/>\n\u300c\uff18\uff10\uff05\u306e\u6d88\u8cbb\u8005\u304c\u8ca9\u58f2\u4f1a\u793e\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u3092\u5927\u5e45\u306b\u6539\u5584\u3055\u305b\u308b\u5fc5\u8981\u304c\u3042\u308b\u3068\u611f\u3058\u3066\u3044\u308b\u3068\u56de\u7b54\u300d<\/p>\n<h3>\uff11\u30de\u30b9\u9032\u3080<\/h3>\n<p>\u30c6\u30ad\u30b9\u30c8\u30e1\u30fc\u30eb\u3068\u5b9f\u969b\u306e\u4f1a\u8a71\u3092\u52b9\u679c\u7684\u306b\u99c6\u4f7f\u3057\u3066\u554f\u984c\u89e3\u6c7a\uff01<br \/>\n\u300c\uff19\uff11\uff05\u306e\u6d88\u8cbb\u8005\u306f\u554f\u3044\u5408\u308f\u305b\u306e\u904e\u7a0b\u3067\u4f55\u5ea6\u3082\u540c\u3058\u3053\u3068\u3092\u7e70\u308a\u8fd4\u3059\u5fc5\u8981\u306e\u7121\u3044\u5186\u6ed1\u306a\u5bfe\u5fdc\u3092\u671b\u3093\u3067\u3044\u308b\u300d<\/p>\n<h3>\u3082\u3046\u4e00\u5ea6\u30b5\u30a4\u30b3\u30ed\u3092\u632f\u308b<\/h3>\n<div class=\"sub-summary\">\n<p><img decoding=\"async\" src=\"https:\/\/ec-orange.jp\/ec-media\/wp-content\/uploads\/oret\/omni05.png\"><\/p>\n<p><span class=\"mini\">\uff08\u5f15\u7528\u5143\uff1a<a href=\"http:\/\/www.business2community.com\/customer-experience\/value-picking-left-consumers-call-omni-channel-customer-service-0764140#!ukzeZ\" target=\"_blank\">Business 2 Community\u300eThe Value of Picking Up Where You Left Off: Consumers Call for Omni-channel Customer Service\u300f<\/a>\uff09<\/span><\/p>\n<\/div>\n<h3>\uff11\u30de\u30b9\u9032\u3080<\/h3>\n<p>\u30c4\u30a4\u30c3\u30bf\u30fc\u306b\u5bc4\u305b\u3089\u308c\u305f\u82e6\u60c5\u306b\u3082\u5bfe\u5fdc\u3000<\/p>\n<h3>\u3042\u304c\u308a\uff01<\/h3>\n<p>\u554f\u984c\u89e3\u6c7a<\/p>\n<div class=\"sub-summary\">\n<p><img decoding=\"async\" src=\"https:\/\/ec-orange.jp\/ec-media\/wp-content\/uploads\/oret\/omni06.png\"><\/p>\n<p><span class=\"mini\">\uff08\u5f15\u7528\u5143\uff1a<a href=\"http:\/\/www.business2community.com\/customer-experience\/value-picking-left-consumers-call-omni-channel-customer-service-0764140#!ukzeZ\" target=\"_blank\">Business 2 Community\u300eThe Value of Picking Up Where You Left Off: Consumers Call for Omni-channel Customer Service\u300f<\/a>\uff09<\/span><\/p>\n<\/div>\n<p>\u3042\u306a\u305f\u306e\u9867\u5ba2\u306f\u679c\u305f\u3057\u3066\u3053\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3059\u3054\u308d\u304f\u306e\u30b4\u30fc\u30eb\u306b\u305f\u3069\u308a\u7740\u3051\u308b\u3067\u3057\u3087\u3046\u304b\uff1f\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5316\u306b\u9069\u5fdc\u3057\u305f\u4f01\u696d\u306f\u3001\u5e74\u9593\u9867\u5ba2\u7dad\u6301\u7387\u304c\uff19\uff11\uff05\u3082\u4e0a\u6607\u3059\u308b\uff08\u6ce8\uff12\uff09\u3068\u3044\u3046\u30c7\u30fc\u30bf\u3082\u51fa\u3066\u3044\u307e\u3059\u306e\u3067\u3053\u308c\u3092\u6d3b\u7528\u3057\u306a\u3044\u624b\u306f\u3042\u308a\u307e\u305b\u3093\uff01<\/p>\n<p>\u3053\u3053\u3067\u7d39\u4ecb\u3057\u305f\u6570\u5024\u306f\u3001\uff12\uff10\uff11\uff13\u5e74\uff11\uff10\u6708\uff19\u65e5\uff5e\uff11\uff13\u65e5\u306b\u6e21\u308a\uff11\uff18\u6b73\u4ee5\u4e0a\u306e\u30a2\u30e1\u30ea\u30ab\u56fd\u5185\u6d88\u8cbb\u8005\u306e\u30b5\u30f3\u30d7\u30eb\u30b0\u30eb\u30fc\u30d7\uff12\uff15\uff10\uff10\u540d\u306e\u3046\u3061\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3057\u305f\u3053\u3068\u306e\u3042\u308b\uff12\uff12\uff10\uff11\u540d\u304b\u3089\u96c6\u8a08\u3055\u308c\u305fTNS\u793e\u306e\u30aa\u30e0\u30cb\u30d0\u30b9\u30aa\u30f3\u30e9\u30a4\u30f3\u8abf\u67fb\u306b\u57fa\u3065\u304f\u3082\u306e\u3067\u3059\u3002<\/p>\n<h4>(\u6ce8\uff12)\uff1dAberdeen Group\u306b\u3088\u308b\uff12\uff10\uff11\uff13\u5e74\uff11\uff10\u6708\u7248\u8abf\u67fb\u30ec\u30dd\u30fc\u30c8\u3001\u300c\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u300d\u306b\u3088\u308b\u3002<\/h4>\n<div class=\"sub-summary\">\n<p><img decoding=\"async\" src=\"https:\/\/ec-orange.jp\/ec-media\/wp-content\/uploads\/oret\/omni07.png\"><\/p>\n<p><span class=\"mini\">\uff08\u5f15\u7528\u5143\uff1a<a href=\"http:\/\/www.business2community.com\/customer-experience\/value-picking-left-consumers-call-omni-channel-customer-service-0764140#!ukzeZ\" target=\"_blank\">Business 2 Community\u300eThe Value of Picking Up Where You Left Off: Consumers Call for Omni-channel Customer Service\u300f<\/a>\uff09<\/span><\/p>\n<\/div>\n<div class=\"post02\">\n<p><span class=\"mini\">\u30a4\u30f3\u30d5\u30a9\u30b0\u30e9\u30d5\u30a3\u30c3\u30af\u30b9\u306e\u5168\u4f53\u306f<a href=\"http:\/\/www.business2community.com\/customer-experience\/value-picking-left-consumers-call-omni-channel-customer-service-0764140#!ukzeZ\" target=\"_blank\">\u3053\u3061\u3089\u304b\u3089<\/a><\/span><\/p>\n<\/div>\n<div class=\"post02\">\n<p><span class=\"mini\">\u3053\u306e\u8a18\u4e8b\u306f<a href=\"http:\/\/www.business2community.com\/customer-experience\/value-picking-left-consumers-call-omni-channel-customer-service-0764140#!ukzeZ\" target=\"_blank\">The Value of Picking Up Where You Left Off: Consumers Call for Omni-channel Customer Service &#8211; Business 2 Community<\/a>\u3092Orange Blog\u304c\u65e5\u672c\u5411\u3051\u306b\u7de8\u96c6\u3057\u305f\u3082\u306e\u3067\u3059\u3002<\/span><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"\u300c\uff19\uff11\uff05\u300d\uff1a 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