{"id":28951,"date":"2022-01-31T12:44:00","date_gmt":"2022-01-31T03:44:00","guid":{"rendered":"https:\/\/ec-orange.jp\/ec-media\/?p=28951"},"modified":"2024-04-04T18:08:49","modified_gmt":"2024-04-04T09:08:49","slug":"%e9%a1%a7%e5%ae%a2%e4%b8%ad%e5%bf%83%e3%81%aebx%ef%bc%88%e3%83%93%e3%82%b8%e3%83%8d%e3%82%b9%e3%83%bb%e3%82%aa%e3%83%96%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9","status":"publish","type":"post","link":"https:\/\/ec-orange.jp\/ec-media\/?p=28951","title":{"rendered":"\u9867\u5ba2\u4e2d\u5fc3\u306eBX\uff08\u30d3\u30b8\u30cd\u30b9\u30fb\u30aa\u30d6\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff09\u3092\u8003\u3048\u308b"},"content":{"rendered":"\n<p>\u304b\u3064\u3066\u306f\u30d3\u30b8\u30cd\u30b9\u3092\u6210\u9577\u3055\u305b\u308b\u305f\u3081\u306bCX\uff08\u9867\u5ba2\u4f53\u9a13\uff09\u3092\u91cd\u8996\u3059\u308b\u3053\u3068\u304c\u4e00\u822c\u7684\u3067\u3057\u305f\u3002\u3057\u304b\u3057\u751f\u6d3b\u69d8\u5f0f\u304c\u304b\u308f\u308a\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u304c\u8907\u96d1\u5316\u3057\u305f\u4eca\u3001BX\uff08\u30d3\u30b8\u30cd\u30b9\u30fb\u30aa\u30d6\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff09\u3068\u3044\u3046\u6982\u5ff5\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>CX\u306f\u7d4c\u55b6\u5e79\u90e8\u304c\u4e3b\u4f53\u3067\u3057\u305f\u304c\u3001BX\u306f\u7d44\u7e54\u5168\u4f53\u3067\u884c\u3046\u5927\u898f\u6a21\u306a\u53d6\u308a\u7d44\u307f\u3067\u3059\u3002\u305d\u306e\u5206\u7d50\u679c\u3082\u5927\u304d\u304f\u3001BX\u306b\u53d6\u308a\u7d44\u3080\u4f01\u696d\u306f\u305d\u3046\u3067\u306a\u3044\u4f01\u696d\u306b\u6bd4\u3079\u9577\u671f\u7684\u306a\u53ce\u76ca\u304c6\u500d\u3082\u9ad8\u3044\u3053\u3068\u304c\u5206\u304b\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001 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class=\"wp-block-quote\">\n<p>\u53c2\u7167\uff1aaccenture\u516c\u5f0f\u30b5\u30a4\u30c8\uff5c\u30d3\u30b8\u30cd\u30b9\u6210\u9577\u3092\u518d\u3073\u4fc3\u9032\u3059\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u518d\u8208<\/p>\n<cite>https:\/\/www.accenture.com\/jp-ja\/insights\/interactive\/business-of-experience<\/cite><\/blockquote>\n\n\n\n<p>\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306f\u6642\u4ee3\u3068\u3068\u3082\u306b\u5909\u5316\u3057\u3066\u3044\u307e\u3059\u304c\u3001\u305d\u308c\u306b\u8ffd\u3044\u3064\u3051\u3066\u3044\u306a\u3044\u4f01\u696d\u306f\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002\u30b3\u30ed\u30ca\u798d\u3067\u751f\u6d3b\u69d8\u5f0f\u304c\u5909\u308f\u3063\u305f\u3053\u3068\u3067\u3001\u3055\u3089\u306b\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306f\u3088\u308a\u6d41\u52d5\u7684\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u696d\u754c\u3092\u8d85\u3048\u3066\u69d8\u3005\u306a\u30b5\u30fc\u30d3\u30b9\u304c\u5e02\u5834\u306b\u51fa\u56de\u3063\u305f\u7d50\u679c\u98fd\u548c\u72b6\u614b\u306b\u306a\u308a\u3001\u6d88\u8cbb\u8005\u306f\u5c11\u3057\u3067\u3082\u300c\u52a3\u3063\u3066\u3044\u308b\u300d\u3068\u611f\u3058\u308c\u3070\u4ed6\u793e\u3078\u3068\u79fb\u3063\u3066\u3044\u3063\u3066\u3057\u307e\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305fCX\u306b\u53d6\u308a\u7d44\u3080\u4f01\u696d\u304c\u5897\u3048\u305f\u7d50\u679c\u3001\u5e02\u5834\u306e\u30b5\u30fc\u30d3\u30b9\u304c\u4f3c\u305f\u308a\u5bc4\u3063\u305f\u308a\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u4e01\u5be7\u306a\u5bfe\u5fdc\u304c\u3067\u304d\u308b\u63a5\u5ba2\u30de\u30cb\u30e5\u30a2\u30eb\u3084EC\u30b5\u30a4\u30c8\u3067\u306e\u5546\u54c1\u306e\u898b\u305b\u65b9\u306a\u3069\u3001\u591a\u304f\u306e\u4f01\u696d\u304c\u9867\u5ba2\u306e\u5feb\u9069\u306a\u6d88\u8cbb\u4f53\u9a13\u3092\u8ffd\u6c42\u3057\u305f\u7d50\u679c\u3001\u5dee\u5225\u5316\u304c\u96e3\u3057\u304f\u306a\u3063\u3066\u3057\u307e\u3063\u305f\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u5e02\u5834\u304c\u6210\u719f\u3057\u3066\u304f\u308b\u3068\u3001\u6d88\u8cbb\u8005\u306f\u4f01\u696d\u306e\u30d1\u30fc\u30d1\u30b9\uff08\u5b58\u5728\u610f\u7fa9\uff09\u3092\u91cd\u8996\u3057\u306f\u3058\u3081\u307e\u3059\u3002\u30a2\u30af\u30bb\u30f3\u30c1\u30e5\u30a2\u306e\u8abf\u67fb\u3067\u306f\u300130\u4ee3\u4ee5\u4e0b\u306e\u6d88\u8cbb\u800537%\u304c\u300c\u793e\u4f1a\u554f\u984c\u306b\u5bfe\u3059\u308b\u8a00\u52d5\u306b\u5931\u671b\u3057\u3066\u88fd\u54c1\u3092\u4e57\u308a\u63db\u3048\u305f\u300d\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4f01\u696d\u306e\u5b58\u5728\u4fa1\u5024\u3092\u91cd\u8996\u3059\u308b\u4e16\u4ee3\u3067\u306f\u3001\u5546\u54c1\u3092\u9078\u3076\u3068\u304d\u306b\u74b0\u5883\u6c5a\u67d3\u3084\u7523\u696d\u5ec3\u68c4\u7269\u3068\u3044\u3063\u305f\u793e\u4f1a\u7684\u554f\u984c\u306b\u4f01\u696d\u304c\u3069\u3046\u5411\u304d\u5408\u3063\u3066\u3044\u308b\u304b\u3092\u306a\u3069\u3082\u610f\u8b58\u3057\u3066\u3044\u308b\u306e\u3067\u3059\u3002SDGs\u306e\u89b3\u70b9\u304b\u3089\u3082\u3001\u4f01\u696d\u304c\u74b0\u5883\u554f\u984c\u3092\u306f\u3058\u3081\u30b5\u30b9\u30c6\u30a3\u30ca\u30d6\u30eb\u306a\u793e\u4f1a\u306e\u5b9f\u73fe\u306b\u8ca2\u732e\u3057\u306a\u3051\u308c\u3070\u3044\u3051\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u3064\u307e\u308a\u3053\u308c\u304b\u3089BX\u306e\u8996\u70b9\u3067\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u8a2d\u8a08\u3059\u308b\u306b\u306f\u3001\u6d41\u52d5\u7684\u306a\u9867\u5ba2\u30cb\u30fc\u30ba\u306b\u3053\u305f\u3048\u308b\u67d4\u8edf\u6027\u30fb\u4f3c\u901a\u3063\u305fCX\u304b\u3089\u306e\u8131\u5374\u30fb\u4f01\u696d\u306e\u5b58\u5728\u4fa1\u5024\u3092\u9ad8\u3081\u308b\u53d6\u308a\u7d44\u307f\u3068\u3044\u30463\u3064\u304c\u30dd\u30a4\u30f3\u30c8\u306a\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<h4 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